Warranty Policy

Warranty Period

Any product-specific warranty period and conditions are set out on the product page or the documentation supplied with your purchase. If you need clarification about a product, please contact us before ordering.

Warranty Conditions

Warranty applies to defects originating from the manufacturing process or the quality of raw materials. It does not cover issues arising from improper use, accidental damage or interference by third parties.

Warranty Request Procedure

Contact customer service for guidance on the warranty process. Include your order number or proof of purchase, the product name and a description of the issue. In some cases, further product identification may be required.

Repair or Replacement

Where repair or replacement is required under the applicable warranty, we aim to carry out the process promptly to minimize inconvenience.

Warranty Costs

If the product is within its warranty period and the issue is not due to user error, we assume responsibility for repair or replacement costs.

Repaired or Replaced Products

For a product that has been repaired or replaced, a new warranty period or the remaining original warranty period will apply according to the applicable warranty terms.

Warranty Limitations

Warranty cases may be subject to limitations defined by the manufacturer or the terms specified for the product. For returns and refunds, please refer to our Refund & Return Policy.

Contact Us

Store: Layla Crochet – Address: 47/2C, My Hue, Hoc Mon, Ho Chi Minh 700000 VN – Email: ngocphuongg3398@gmail.com – Phone: +1(423) 603-4838