Privacy Policy

This Privacy Policy explains how Layla Crochet collects, uses and shares information when you visit our website, contact us or place an order.

Information We Collect

When you place an order or contact us, we may collect your name, email address, phone number, billing and delivery addresses, order details and the information you include in your messages. If you create an account, we also process the account information needed to provide that service.

When an order is sent to someone else, we use the recipient information you provide to fulfill that delivery. We do not use gift-recipient details for marketing.

Cookies and similar technologies may collect technical information about your browser, device and use of the website. Third-party services used by the site may also collect information under their own privacy policies.

How We Use Information

  • To process payments and orders and arrange delivery.
  • To send order confirmations and respond to customer service requests.
  • To manage accounts, returns, refunds and warranty requests.
  • To operate and improve the website and shopping experience.
  • To help prevent fraud, maintain records and meet applicable obligations.
  • To send promotional communications where you have opted in or where otherwise permitted. You can request to stop receiving marketing messages.

Payments

Card payments are processed through Stripe. Sensitive card details entered in Stripe’s payment form are collected through Stripe’s hosted interface. We do not store your full card number or card security code on our website.

If PayPal is offered at checkout and you select it, PayPal processes the payment under its own terms and privacy policy. The selected payment provider receives information needed to process or support the transaction, such as the amount and billing information.

We may retain order records, payment references and limited payment information needed to manage an order or refund. Please do not send full card details, card security codes or payment account passwords by email.

Cookies and Similar Technologies

Cookies help remember your shopping cart and support website functions. Where analytics or advertising services are used, cookies and similar technologies may also help measure website use or support advertising.

You can manage cookies through your browser settings and review the controls offered by the relevant service provider. Blocking necessary cookies may prevent parts of the cart or checkout from working correctly.

Sharing Information

We do not sell your personal information. Information necessary to operate the store, process a payment, deliver an order or provide customer support may be shared with relevant hosting, payment, delivery and other service providers.

We may disclose information where required by applicable law or where necessary to address suspected fraud, protect rights or respond to a lawful request.

Marketing Preferences

If you receive promotional emails, you can follow the unsubscribe instructions in those messages or contact ngocphuongg3398@gmail.com to request a change to your preferences. Order and service communications may still be sent where needed to manage your purchase.

Information Security and Retention

We take reasonable steps to protect personal information. No method of transmission or storage can be guaranteed completely secure.

We retain information as needed for the purposes described in this policy, including order support, record keeping, fraud prevention and applicable legal obligations.

Your Requests and Rights

Depending on the law that applies to you, you may have rights to request access to, correction of or deletion of personal information, or to object to or restrict certain processing. You may also have rights concerning data portability, consent or disclosures of your information.

To make a request, contact ngocphuongg3398@gmail.com. We may need to verify your identity before responding. Some information may need to be retained to complete a transaction, maintain necessary records or meet applicable obligations.

Third-Party Links and Services

Linked websites, payment providers and social media services have separate privacy policies. Please review the relevant provider’s policy when using those services. A link does not mean we control that provider’s data practices.

International Processing

Our store accepts orders for delivery to United States addresses. Information may be processed in locations where we and our service providers operate. Data protection rules may differ between locations.

Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has supplied personal information, please contact us so we can review and address the matter.

Changes to This Policy

We may update this policy by posting changes on this page. Where additional notice is required for a material change, we will provide notice as applicable.

Contact Us

Store: Layla Crochet – Address: 47/2C, My Hue, Hoc Mon, Ho Chi Minh 700000 VN – Email: ngocphuongg3398@gmail.com – Phone: +1(423) 603-4838